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We went to San Jose BMW when we were shopping for my wife’s ride and really didn’t get a good feeling. I just went back to buy oil and a filter for an oil change and the parts guy indicated I had to talk to the service manager because he had a concern. After waiting 15 minutes for the service manager he tried to hard sell me on having them service the BMW.I had the opportunity to visit with Willie Hodgson, the GM, about my experience and I felt he took my concerns to heart. In addition, they serviced my wife’s BMW efficiently and treated her well.

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