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Nothing says first class service like customers calling you from different states rather than their own local service departments. I am in Texas and get horrible service. On three different occasions, San Jose has corrected bad advice or found solutions that my local service department could not. What is MOST impressive to me is that they know that I am not a revenue generating customer for them and still spend the time to patiently help me with something another shop should be handling. Thank you BMW of San Jose!
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