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Dear Mr. Hodgson, I am writing to say thank you very much concerning the extremely pleasurable motorcycling experience my brother and I had courtesy of San Jose BMW. Mindy was a complete professional in very sense of the word. She called well in advance to confirm our reservations and pick-up times, leaving nothing to chance. Upon our arrival, she was very courteous and pleasant. She made sure our motorcycles were thoroughly prepared and gave an excellent presentation on the safe and proper operation of the motorcycles. While we were gone, she was kind and caring enough to watch my car. Few employees are so thoughtful to have done beyond which they are required to do. In closing, I would like to say that she provided a level of customer service and satisfaction which was nothing short of superior. I am confident that she is a very valuable member of your organization. Please know that employees like her are very rare. We look forward to having Mindy handle our rentals in the future.

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