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This letter is in regards to the recent survey card that I received from San Jose BMW. As all of the contact I have had with San Jose BMW has been by telephone, the questions on the survey card did not really apply to me. Furthermore, the services that I have received from San Jose BMW is of such extraordinary quality that a mere questionnaire will not convey my satisfaction. I own a bike with 26,000 miles. After a hard summer of riding it was apparent that I was going to need valve work soon. I was having to adjust my valves about every 1500 miles and was losing about 2 to 3 thousandths on each adjustment, especially on the exhaust valves. Being a new BMW rider I asked around and found one name that kept coming up for quality machine work – San Jose BMW. About mid-January I decided to take the plunge and pulled my heads and sent them to you for an unleaded conversion. Upon receiving my heads a San Jose BMW technician (Curt I believe) called me to discuss the work to be done. At that time he convinced me that I should also go with dual plugs, an ignition booster kit, a mild port and polish job and some head milling. I was quite apprehensive, not only with the cost, but about modifying the bike with aftermarket parts and modifications. He assured me that all the parts were of excellent quality and reliability, and would mount like factory parts. To make a long story short, these modifications were the best thing I could have done! I have a lot more power and get incredible gas mileage to boot. Prior to this work I was getting a consistent 40 – 43 miles to the gallon. Now I get 52 – 55 miles to the gallon with a full touring load and, within reason, can run with nearly anyone in the mountains. THat’s right – 55 miles to the gallon. I checked it repeatedly, checked the calibration on my trip odometer, and did everything possible to ensure accurate mileage measurements as I couldn’t believe it myself. Talk about having your cake and eating it too – more power and better mileage. After running 1800 miles I checked my valves. They required no adjustment. Anyway, I hold the employees of San Jose BMW in highest regard. I talked to Chris and Curt, as well as several employees, on numerous occasions. They were always extremely couteous and helpful. I felt they always placed my interests first. In other words, it’s a joy doing business with a company that really cares about the customer.
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