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I have been a customer of San Jose BMW since 2003. Since then the way that they have dealt with me has caused me to purchase or be responsible for the purchase of close to 10 motorcycles. They have always made me feel welcome in the store and due to my interest, they have kept me informed about their racing efforts and much more.
Often in the auto/moto business things don’t go as planned…there is no 100%. It isn’t realistic given the nature of vehicles, to expect them to run forever with no problems. They are mechanical and by definition they can fail. These guys know that and do their absolute best to ensure that my ride is always safe and mechanically sound. When there is difficulty obtaining a part they let me know. If service work will take longer than I alloted, they provide an alternate bike so I can keep the rest of my schedule.
Dealers and service providers get a bad rap sometimes…its the nature of the business but if you want your BMW/Aprilia/Vespa serviced by knowledable techs with a passion for two wheels then you can’t do any better than San Jose BMW and Vespa
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