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I rolled into San Jose BMW on a Tuesday morning with a failed final drive on my 2006 GS. No appointment, no notice, nothing. And I was 3000 miles from home. Within an hour or so they had looked at my bike and drove me to a motel while they worked on my bike. Upon opening the final drive the mechanic discovered that the problem was much worse than expected and the drive would have to be replaced. A new drive was overnighted and I was back on the road in a little over 48 hours. Not only that, the service manger contacted BMW and I got some of the costs back due to some previous work that had been done on the final drive before I left for my trip.My experience with San Jose BMW was 5 star +.
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