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Having recently converted from Harley-Davidson motorcycles to your motorcycles this letter would have primarily been written emphasizing all the superb qualities of your products. But, after purchasing a R1100RS and a R1100R from San Jose BMW last month, I had to write you and express my deep satisfaction with the service and support from that dealership. Chris Hodgson (Owner), Peter Connolly (Sales Manager), and Joson Freeland (Head Mechanic) have for me set the standard in customer service and support. Of the eleven cars and motorcycles I have purchased in the past seven years, San Jose BMW’s customer-oriented approach has far surpassed my wildest expectations. Their continual extra personal effort in meeting my motorcycling needs and providing technical and motorcycle riding advice have won my allegiance to them and to your company. I have never experienced this kind of support before from other automotive/motorcycle dealerships. In my future travels throughout North America and Europe I hope to encounter other BMW dealerships that display the same kind of customer service and support as San Jose BMW. The quality and capability of your products sell themselves but the people of San Jose BMW develop relationships at the “grass roots” level which result in a lifetime of product support and customer satisfaction.
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